Frequently Asked Questions
Note: Have a specific product question? Check the Q&A Tab on the related product page.
How do I submit a product idea?
Press here to learn more about submitting a product idea.
Do you sell direct or do I have to purchase through a distributor?
You can order from us online, over the phone (1-888-443-3748), or even come right into our showroom located in beautiful Ferndale, WA!! Or, if you would like to find a distributor close to you, press this link.
Do you have dealer in my country?
Thank you for asking. This link will list our many dealers around the world. They carry most of our products and they should be able to help you.
How do I sign up for a FastCap facility tour?
Contact Paul for a Skype interview (email@example.com).
When will my order ship out?
Orders shipping with UPS shipping will ship the same business day if placed before 2pm pacific time. Orders placed with USPS shipping will ship the following business day. Orders placed after 2pm on Friday will ship the following Monday.
How do I track my USPS order?
Please email firstname.lastname@example.org with your order number and we can look up tracking numbers for USPS orders. The tracking numbers do not generate automatically for online USPS orders.
Where do you ship from?
We ship from WA state, our normal ground shipping time with UPS is 5 business days to reach the East coast and shorter the closer you get to WA state.
I am interested in becoming a wholesaler or dealer, how do I do that?
Please contact our company co-owner, Leanne Akers by email (email@example.com). Let her know your business name, addresses, products you are interested in selling, who you typically sell to, and credit references, if available.